Welcome to Maxity.store. We are committed to delivering your orders safely and on time. Please read our shipping policy below.
1. Order Processing
- All orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Delivery Time
Estimated delivery times are:
- Major Cities: 2–4 business days
- Other Cities & Remote Areas: 3–7 business days
Delivery times may vary due to weather conditions, public holidays, or courier delays.
3. Shipping Charges
- Shipping charges will be shown at checkout before you complete your order.
- We may offer Free Shipping on selected products or promotional campaigns.
4. Order Tracking
Once your order has been shipped, you may receive a tracking number (if available) so you can track your shipment.
5. Delivery Address
Please make sure your shipping address and phone number are correct before placing your order. We are not responsible for delays caused by incorrect information provided by the customer.
6. Failed Delivery
If the courier is unable to deliver your order due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us. Additional shipping charges may apply for re-shipping.
7. Damaged or Missing Items
If your order arrives damaged or if any item is missing, please contact us within 48 hours of receiving your order. We will review the issue and provide an appropriate solution.
8. Contact Us
If you have any questions about shipping or delivery, please contact us through the Contact Us page on Maxity.store.