Refund & Return Policy

Last updated: July 21, 2026 At Maxity, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items in accordance with the policy below.

Return Window

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must: * Be unused and in its original condition. * Be returned with its original packaging where possible. * Include all accessories, manuals, and any items originally supplied.

How to Start a Return

To request a return, please contact our customer support team by email before sending your item back. Email: support@maxity.store Please include: * Your order number * Your full name * A brief explanation of the reason for the return Our support team will provide you with return instructions.

Return Shipping Cost

Returns are completely free. You will not be charged any return shipping fees for eligible returns approved by Maxity.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, your refund will be processed to your original payment method.

Refund Processing Time

Approved refunds are issued within **10 business days** after we receive and inspect the returned item. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at: support@maxity.store Please include your order number and, where possible, photographs showing the issue. We will work quickly to resolve the problem.

Non-Returnable Items

The following items may not be eligible for return where permitted by applicable law: * Products damaged due to misuse or improper handling. * Items returned after the 30-day return period. * Products not returned in a condition suitable for inspection. This does not affect your statutory rights under applicable consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact us: Maxity Email: support@maxity.store Phone: +44 7735 390460 Website: https://maxity.store Business Address: Swan Building 20 Swan Street Manchester England M4 5JW United Kingdom