Frequently Asked Questions (FAQs)

 General

 What is Maxity?

Maxity is an online store serving customers throughout the United Kingdom. We are committed to providing quality products, free shipping, secure shopping, and responsive customer support.

 Where do you ship?

We currently ship within the United Kingdom only. At this time, we do not offer international shipping.

Do you charge for shipping?

No. We offer FREE standard shipping on all orders delivered within the United Kingdom. Orders How do I place an order? Simply browse our website, add your desired products to your cart, proceed to checkout, and complete your payment using one of our secure payment methods. Can I change or cancel my order? If your order has not yet been processed or dispatched, we may be able to modify or cancel it. Please contact us as soon as possible at: support@maxity.store  What is your daily order cut-off time? Our daily order cut-off time is: 5:00 PM (United Kingdom Time) Orders placed after this time will begin processing on the next business day.

 Shipping

How long does order processing take?

Orders are processed within: 1–3 business days Processing takes place Monday through Friday, excluding public holidays. How long does delivery take? After dispatch, delivery usually takes: 3–5 business days Estimated total delivery time is 4–8 business days, depending on when the order is placed.

Do you deliver on weekends?

No. Our business days are Monday to Friday.

How can I track my order?

If tracking is available for your shipment, tracking details will be provided once your order has been dispatched.

Returns & Refunds

 What is your return policy?

You may return eligible items within 30 days of receiving your order.

Is returning an item free?

Yes. We offer free returns for eligible items.

How do I request a return?

Please email us at: support@maxity.store Include: * Your order number * Your name * The reason for your return Our support team will provide further instructions.

When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are processed within 10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Payments & Security

 Is my payment information secure?

Yes. Payments are processed using secure payment providers. We do not store your complete payment card details on our servers.

Is shopping on Maxity secure?

Yes. We use appropriate security measures to help protect your personal information and provide a secure shopping experience.

Contact

 How can I contact Maxity?

We’re happy to help. Email: support@maxity.store Phone: +44 7735 390460 Website: https://maxity.store Business Address: Swan Building 20 Swan Street Manchester England M4 5JW United Kingdom

How quickly do you respond to customer enquiries?

We aim to respond to all customer enquiries as quickly as possible during our business days (Monday to Friday).